BUSINESS SYSTEMS CONSULTANCY · ŌTEPOTI DUNEDIN

Most businesses buy the fix before they understand the problem.

We map how your business actually works, then show you what to fix, what to automate, what to hand to someone else, and what to leave alone.

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Sometimes the answer is AI.

Sometimes the answer is people.

We don't know which until we've mapped how your business actually works. That's where we start.

How we think

Understand first. Then decide.

Every engagement starts the same way: we sit inside your business and map how the work actually flows. Not how the org chart says it flows.

Once that picture is clear, the decisions get easy. You can see which problems are process problems, which are technology problems, and which are people problems. Only then do we talk about tools, AI or offshore staff, because the right answer depends entirely on what we find.

What we do

One job, done properly

We map your business, find what's costing you time and money, and fix it with you.
The work usually starts with process mapping and ends
with working systems: documented workflows, clear roles, the right software,
and, where they earn their place, AI tools or offshore staff to carry the load.

You stay the owner. We do the heavy lifting.

Inside an engagement we draw on six disciplines:

Consultancy

Discovery, process mapping and the roadmap.

✓Strategic operations consulting focused on scale, team enablement, and workflow design
✓Process mapping to highlight redundancy risks, inefficiencies, and growth barriers
✓Roadmaps for technology implementation, systems optimisation, and team structure
✓Digital customer journey mapping and optimisation
✓Advisory on offshore-readiness and people planning
✓Change management strategies that bring your current team on the journey

Systems

Workflows, SOPs and role design that make the business repeatable.

✓End-to-end workflow design built around actual business needs
✓Detailed AS-IS and FUTURE state process mapping
✓Role design aligned to process—responsibility and ownership
✓SOP creation and centralised documentation for scale and onboarding
✓Operational frameworks to maintain quality as the business grows

Technology

The right tools, connected properly.

✓Custom application development for business-specific platforms
✓Integration of workflow management systems like Monday.com, Podio, or Trello
✓API middleware to bridge disconnected systems
✓Automation of repetitive tasks using tools like MindStudio or UIPath
✓Real-time dashboards for visibility, accountability, and decision-making

User Experience

Your digital front door, redesigned around your customers.

✓Deep analysis of digital customer journeys to identify friction
✓Website and lightweight web app (PWA) design aligned with brand
✓SEO technical audits and optimisation for discoverability
✓UX-led redesigns to support user flow and conversion
✓Connected strategy treating your website as a working asset

Artificial Intelligence

Practical AI where it genuinely helps, with people in the loop.

✓Identification and implementation of AI tools that complement human workflows
✓Use of generative AI, automation, and intelligent agents to reduce low-value work
✓Advisory on integrating AI into existing systems
✓Design of human-in-the-loop processes for accuracy and oversight
✓Ongoing guidance to ensure tools evolve with your business

Offshoring

Proven Philippines-based staff through Yoonet, our people-delivery network.

✓Recruitment of high-quality team members matched to your systems
✓Seamless integration into day-to-day operations and communication
✓Support infrastructure covering HR, culture, and performance management
✓Built-in redundancy to eliminate single points of failure
✓Fully compliant Philippine operations through Yoonet

Who this is for

Built for owner-operated businesses

We work with New Zealand and Australian owner-operated businesses, typically 5 to 50 staff, where the owner has become the bottleneck. You're past winging it, but not big enough for an in-house operations team.

Most engagements start with a systems assessment from NZ$10,000 and run six to twelve weeks. If that sounds like you, the discovery call is free and there's no pitch.

Who you'll be working with

Ben Carter

Co-founder

Ben leads delivery, drawing on years of building & running offshore teams that work.

Gav Hodges

Co-founder

Gav brings years of experience running a private equity firm, leading corporate strategy & finance.

Learn more about our founders

Your Guide

With you every step

We don't hand over a report and walk away.

Instead, through weekly sessions over an agreed period, we assess your systems, map your processes, and provide the insights you need to move forward. We help you get the most out of what you already have, implement only what's necessary, and open your business to global talent— overcoming scarcity and cost constraints along the way.

Your Journey

What a journey with us looks like

You're not signing up for another standard consulting project. You're joining a focused expedition with experienced guides who understand the landscape, travel efficiently, and deliver results.

A quick, relaxed chat. We talk through what's slowing you down and where you want to get to. If there's a clear way we can help, we'll map it out together. If there isn't, we'll say so.

A short proposal in plain English: what we'll do, what you'll get, where we'd start, and what it costs. No templates, no padding. You'll know exactly what's involved before anything starts.

We map how things run today, then build the fix with you: processes, roles, tools, and, where they earn their place, AI and offshore staff. We stay until it works.

Businesses change. Keep us close on retainer or ad hoc for new hires, new tools, bottlenecks and blockers.

Let's map what you've got.

Book a 15-minute call. We'll talk through how your business runs today, where the friction is, and whether we can help. No pitch.